Warranty Policy

Thank you for choosing Tizona Bikes. We are proud to stand by the quality and craftsmanship of our products. To provide you with confidence and peace of mind, we offer the following warranty terms for our bicycles and components:

- Titanium Frames and Components: We provide an extensive 5-year warranty on all titanium frames and titanium components. This warranty covers any defects in manufacturing and workmanship.

- Tizona Brand Components: For all other Tizona brand components, we offer a 2-year warranty. This warranty covers manufacturing defects and craftsmanship issues.

- Other Components: Components not mentioned above are subject to the original manufacturer's warranty, typically 1 to 2 years, depending on the specific component.

Warranty Exclusions:

Our warranty does not cover the following:

- Damage due to regular wear and tear.

- Damage resulting from misuse, neglect, or lack of proper maintenance.

- Modifications or alterations made to the bicycle or its components.

- Accidents or collisions that result in damage.

Warranty Claim Requirements:

To initiate a warranty claim, please ensure the following:

A valid proof of purchase for the Tizona Bikes product is presented.

The claim is made within the applicable warranty period.

The claim is made within the applicable warranty period.

In the event of a valid warranty claim, the buyer is responsible for shipping the bicycle or component to Tizona Bikes' main office. If the claim is accepted, Tizona Bikes will cover the return shipping costs for customers within Australia. Please note that international shipping costs may apply for customers outside of Australia.

At Tizona Bikes, we are dedicated to providing reliable and high-quality products. We trust that these warranty terms and conditions will give you confidence in your purchase. If you have any questions or need to file a warranty claim, please contact our customer support team at tizona@tizonabikes.com.

Thank you for choosing Tizona Bikes. Enjoy your ride!

Shipping and Returns

At Tizona Bikes, we strive to provide the best shipping experience for our customers. Please read our shipping policy carefully to understand how we handle shipments for our products.

Handling Time:

- The handling time for individual bike components is one week.

- For complete bicycles, the handling time is thre weeks unless otherwise specified at the time of purchase.

Domestic Shipping (Australia):

- All domestic shipments within Australia are dispatched from our headquarters in Western Australia (WA).

- We are delighted to offer free shipping on all orders within Australia.

International Shipping:

- We offer international shipping to select countries.

- Shipping is free for bike frames and complete bicycles.

- Shipping costs for other components will be calculated on our website.

- International shipments can originate from Australia, China, Taiwan, the United States, or Spain, depending on the product's origin and stock availability.

Customs and Duties:

- Tizona Bikes is not responsible for customs fees, import taxes, or any other charges incurred in the destination country.

- We strongly recommend checking with your country's import service before proceeding with your purchase. Any expenses resulting from customs returns will be the responsibility of the buyer.

- Tizona Bikes has no control over custom policies and charges.

Cancellation Policy:

- If you wish to cancel your order before it has been shipped, there will be no cancellation fee.

- If an item cannot be shipped to the destination country for any matter a full refund will be issued.

Returns and Exchanges:

- Returns and exchanges are accepted within a 30-day period.

- Proof of purchase is required for all returns and exchanges.

- The buyer is responsible for the shipping costs associated with returns and exchanges.

- At Tizona Bikes, we are dedicated to delivering quality products to your doorstep. If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team for assistance. Thank you for choosing Tizona Bikes!


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